Urban Arrow

Safety announcement regarding Urban Arrow Cargo Electric Bikes

In cooperation with the U.S. Consumer Product Safety Commission, Urban Arrow North America is conducting a Voluntary Safety Recall of its cargo bikes produced between Q3 2016 and Q3 2022 because if appropriate torque is not maintained on the seat rail clamp bolts, the front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Fill out a registration form at https://forms.gle/1Nir9NrR7aJcpwRk8 to receive a free replacement seat post and saddle that you can either install yourself (no special tools required) or take to an Urban Arrow dealer to be installed at no charge.

Please read the full press release below for complete details.

Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Release Date: October 1, 2026

Recall Summary

Name of Product: Urban Arrow Cargo Electric Bikes

Hazard: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Remedy: Repair

Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Consumer Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.

Recall Details

Units: About 1,032 (In addition, about 134 were sold in Canada)

Description: This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Incidents/Injuries: The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.

Sold at: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.

Importer: Gazelle USA LLC, of Santa Cruz, California

Manufactured in: Netherlands

Photos

Recalled Urban Arrow Cargo Electric Bikes

Fast Track Recall

About CPSC CPSC is the federal agency charged with protecting the public from unreasonable risks of injury associated with thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the agency was established more than 50 years ago, CPSC has worked to ensure the safety of consumer products, contributing to a decline in related injuries.

Federal law prohibits any person from selling products subject to a Commission-ordered recall or to a voluntary recall undertaken in consultation with CPSC.

For lifesaving information:

- Visit CPSC.gov.

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- Contact a media specialist.

Safety Announcement regarding Urban Arrow FamilyNext Pro

In cooperation with the U.S. Consumer Product Safety Commission, Urban Arrow North America is conducting a Voluntary Safety Recall of FamilyNext Pro ebikes. The buckle on the straps used to secure the child in the cargo area of the ebike can fail presenting a contusion hazard to children.

This recall involves units sold between March 2025 and December 2025.

Contact your authorized dealer or Gazelle USA at 800-838-5388 to arrange a free buckle replacement.

Please read the full press release below for complete details.

Press release: Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard

Release Date: January 29, 2026

Release Number: 26-DRAFT FOR CLEARANCE

Recall Summary

Name of Product: Urban Arrow FamilyNext Pro Cargo E-Bikes

Hazard: The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.

Remedy: Repair

Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike, which will include a replacement buckle.

Consumer Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on “Product Recalls” at the bottom of the page for more information.

Recall Details

Units: About 320

Description:

This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. “Urban Arrow” is imprinted on the bottom of the cargo box.

Incidents/Injuries: The firm has received three reports of buckles not fully latching. No injuries have been reported.

Sold at: Individual specialty stores from March 2025 through December 2025 for about $9,000.

Importer: Gazelle USA, LLC, of Santa Cruz, California

Manufactured in: Vietnam

Recalled FamilyNext Pro Cargo Bike

Recalled E-bike Buckle

Fast Track Recall

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.