Customer Service

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Already contacted your dealer?

Our handpicked Urban Arrow dealer network is your first point of contact regarding product related inquiries, warranty cases or information about your ordered bike. If, after you’ve spoken to one of our dealers, you remain with questions or have some remarks to share with us we’ll happily field them! Also check out our Service Center for an answer on FAQ’s.

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Name	Purpose	Provider	Expiration	Type
ua_cookie_consent	Used to store cookie preferences	.com	30 days	HTTP
ua_country_select	Used to store country, language and currency preferences	.com	30 days	HTTP
wp_woocommerce_session_*	Used to store currency and country preferences	.urbanarrow.com	1 month	HTTP

Name	Purpose	Provider	Expiration	Type
_ga	Registers a unique id for each site visitor for analytical purposes	.urbanarrow.com	2 years	HTTP
_gid	Registers a unique id for each site visitor for analytical purposes	.urbanarrow.com	1 day	HTTP
_gat	Used by Google Analytics to filter and read bot requests	booreiland.dev	1 minute	HTTP
_hjSessionUser_	Hotjar enables us to understand user behaviour while on our websites, and to provide some website features.	vars.hotjar.com	365 days	HTTP
_hjSession_	Ensures subsequent requests in the session window are attributed to the same session.	vars.hotjar.com	30 minutes	HTTP

Name	Purpose	Provider	Expiration	Type
hubspotutk	Tracks a visitor's identity. It is passed to HubSpot when submitting a form and used when deduplicating contacts.	.urbanarrow.com	13 months	HTTP
__hstc	Used by Hubspot for visitor tracking.	.urbanarrow.com	13 months	HTTP
__hssc	Used by Hubspot for session tracking.	.urbanarrow.com	30 minutes	HTTP
__hssrc	Used by Hubspot for session tracking.	.urbanarrow.com	Session	HTTP
lms_ads	Used to identify LinkedIn Members off LinkedIn for advertising.	.linkedin.com	30 days	Pixel
_fbp	Used for marketing/tracking purposes.	facebook.com	3 months	Pixel
_gcl_au	Used to store and track conversions.	Google Adsense	Persistent	Pixel