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Family FAQ’s

On this page you will find maintenance tips, FAQ’s and other documentation about the Urban Arrow Family.

Frequently asked questions about the Family


How many children can I Carry in the box?

The Family comes with a pre-installed rear bench that has belts and space for two children. You can expand the number of passenger seats to three or even four using various accessories. The Extra Bench can be mounted in the front of the box for a third seat. And a fourth seat could be installed on the Rear Carrier Essential.

What is the maximum load I can transport in the front?

The Urban Arrow Family has a max front load capacity of 125kg. The maximum total weight (bike + rider + load) that is allowed for the Family is 250kg. The bike itself weighs 51kg. Add to that your own weight and you’ll be able to determine how much weight you can bring on the bike.

What are the differences between the various motor set-ups?

The Family comes in five varieties and these are loosely based on the motor type. Each motor type has its own torque specifications (ranging from 50 – 85Nm). Other specifications change according to your choice of motor type. Components to look for are: Battery Type, Display Type, Brake Type, Drivetrain, Headlight and Gear hub.

What is the range of my Family on a fully charged battery?

This depends a lot on the riding conditions. Conditions like which motor support setting you use, the terrain and weather conditions in which you ride and how much you are transporting. In general we believe you ought to be able to squeeze out an average range of 50km per battery charge.

How can I best prevent theft of my Urban Arrow Family?

When parking somewhere always take the battery and display with you (if you have anything other than a Purion display). This will make your bike a less attractive target for would-be-thieves. Also make sure you lock your bike with a long and certified chain lock. Thread the lock through both the frame and the rear wheel and connect it to a large immovable object (i.e. lamppost or special bike parking racks). We always advise you to take out insurance for your bike because they are highly sought after.

Service announcements

Change red straps for black ones on the Urban Arrow Family

Are you in possession of an Urban Arrow Family with red straps? If so, we kindly request that you make an appointment with your dealer to have these replaced with black straps. We have discovered that, after years of exposure to UV radiation, some red straps can become brittle and therefore no longer sturdy enough to do what they are intended for. The dealer will replace your red straps with the new and better black ones free of charge.

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