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Urban Arrow Connected – Outsmart the thief

Urban Arrow Connected

Outsmart the thief. And stay connected with your Urban Arrow.

Protect your bike against theft.

Wherever you are, you are always connected to your Urban Arrow cargo bike thanks to the GPS module, Urban Arrow app and optional insurance. Experience theft protection combined with many extras such as live location, battery percentages, range, 24/7 roadside assistance and more*.

*Some of the above functionalities are currently only available for the Urban Arrow Family Active Line. Bicycles with the Bosch Smart System will have all functionalities from early 2025. Please refer to the FAQ for more information.

Connected GPS-module

The GPS module (worth €399,-) is now standard included within the Family Active Line Plus and Performance Essential. For the other Urban Arrow Family and Shorty models (from model year 2019, except the Family Anniversary) the GPS-module can be retrofitted.

Discover all Family models and specifications

Connectivity

Color

Battery
Motor
Recommended retail price

Connectivity

Color

Battery
Motor
Recommended retail price
Active Line Plus
Now including built-in GPS module as standard

Connected GPS module built-in (worth €399)

Includes 1-year data plan (thereafter €39 per year)

Black / White / Green

PowerPack 400
Bosch Active Line Plus (50Nm)
US $5.299 incl. VAT
Performance Line Essential
Now including built-in GPS module as standard

Connected GPS module built-in (worth €399)

Includes 1-year data plan (thereafter €39 per year)

Black / White / Green

PowerPack 400
Bosch Performance Line (75Nm) – Smart System
US $5.899 incl. VAT
Performance Line Plus
Connected GPS module as accessory

Connected GPS module available separately with 4-year data plan (thereafter €39 per year)

Black / White / Green

PowerPack 545
Bosch Performance Line (75Nm) – Smart System
US $6.299 incl. VAT
Cargo Line
Connected GPS module as accessory

Connected GPS module available separately with 4-year data plan (thereafter €39 per year)

Black / White / Green

Connected insurance with recovery service

Insurers are increasingly requiring GPS trackers on electric (cargo) bikes. The Urban Arrow Connected system (module + app) ensures that your bike remains connected to your phone.

When combined with a Connected cargo bike theft insurance in the Netherlands and Belgium, you will enjoy additional benefits such as recovery service ane roadside assistance. Connected insurances are available at Urban Arrow dealers.

Connected Connected insurers are:

  • ANWB/Unigarant (NL)
  • Kingpolis (NL)
  • ENRA (NL+BE)
  • LAKA (NL + BE + DE + DK + AT)

For advice regarding insurance options, please reach out to your local dealer.

The Urban Arrow app

With Urban Arrow Connected, you always have full control over your cargo bike. You can easily connect your Urban Arrow via GPS, internet, and Bluetooth with the Urban Arrow app, always having access to the live location of your cargo bike. With the built-in motion sensor, you are always aware of what’s happening and will receive a notification as soon as something occurs. There simply isn’t a better way to secure your bike. Additionally, the app provides insights into the battery percentage, the remaining range per support module, and access to your rides data.

The Urban Arrow app can be downloaded on iOS and Android. Get Connected now!

Urban Arrow Connected Plus

Key functionalities and benefits at a glance

With Urban Arrow Connected, you not only experience theft protection, but also get access to numerous smart features* in the Urban Arrow app including:

  • Digital locking of your bike (motion sensor)
  • Theft alert
  • Live location of your cargo bike
  • Insight into battery percentages
  • The remaining range of your bike per assistance module
In combinatie met een Connected fietsverzekering:

  • Reporting theft via the app
  • Optional: Engaging insurer’s recovery service
  • Optional: Pick-up and delivery service via the insurer
  • Optional: 24/7 Roadside assistance via app

For more information and possibly a test drive, visit a dealer near you.

*Some of the above functionalities are currently only available for the Urban Arrow Family Active Line. Bicycles with the Bosch Smart System will have all functionalities from early 2025. Please refer to the FAQ for more information.

Everything you want to know about Urban Arrow Connected

The Urban Arrow app and module

Some of the above functionalities are currently only available for the Urban Arrow Family Active Line. For the other Family models, unfortunately not all features are yet visible in the Urban Arrow app. In the app, you can currently see the location of your bike, track your bike in case of theft and receive notifications when your bike is moving. Still want all the insights? Then download the Bosch Flow app. Bikes with the Bosch Smart System will have all functionalities from early 2025.

You have bought a bike with an integrated GPS tracker. It may happen that you experience problems with your location due to a malfunction or in the case of the module being defective. In such cases, Gazelle / Urban Arrow can always answer for the following:

  • When your bike leaves our factory, the GPS tracker transmits a working signal.
  • If you notice that the module seems defective, have this checked by your dealer. If the defect is confirmed, you are entitled to a replacement module under warranty.
  • In the event of theft where the module did not transmit a signal, Gazelle / Urban Arrow is not liable.

The GPS module (worth 399 euros) is now fitted as standard in the Family Acive Line Plus and Performance Line Essential. The module is also available separately for the other Family and Shorty models from model year 2019 onwards.

The built-in modules come with 1 year of data connectivity. The separate modules come with 4 years of data connectivity. The connectivity can be renewed annually for 39 euros per year.

When you purchase a Connected Urban Arrow cargo bike, you will receive an activation code (QR code). You will find this on a sticker in the battery compartment or as a paper activation card. You can add your Connected cargo bike to the Urban Arrow app using this activation code. Follow the steps as described in the app.

Keep the code safe for future use (when you want to add the bike again, for example, or in the event of a sale).

Your Connected bike is linked to your account with which you log into the Connected app. In case you have two Connected bikes, you therefore also have two accounts. You can switch between these two accounts in the app by logging out with one account and logging back in with the other.

You can also link a bike to multiple users. Other users can log in to the Urban Arrow app on their phone using the same login details to access the bike. This way, you all have access to the benefits offered by the Urban Arrow app.

The Urban Arrow Connected app can be downloaded for both IOS and Android devices from the  Apple App store or Google Play store.

Connected insurance

In the Netherlands, Kingpolis, ENRA and Unigarant / ANWB offer special Urban Arrow Connected bike insurance. In Belgium, only ENRA currently offers the Connected insurance. For quotes or to take out Connected bike insurance, please contact your Urban Arrow dealer.

Only with an Urban Arrow Connected bike insurance you can easily report theft, quickly request breakdown assistance and use the tracking service via the Urban Arrow app.

The insurance cover and excess varies per insurance policy. You can find the exact details on the insurers’ websites.

See the article below for an explanation of how to link Connected insurance in the app.

If you want to add insurance to your Urban Arrow bike with Connected, you can do this easily in the Urban Arrow app. You can add insurance that you have taken out through the dealer (ANWB/Unigarant, Kingpolis or ENRA) or your own personal insurance (Laka) in the app.

  1. At the bottom of the menu, you will see the ‘Service’ button. Click it and you will automatically be taken to the next screen.
  2. Under the heading insurance, you will find information about the insurance. Then click on ‘change insurance’ at the bottom of the screen.
  3. You will now come to a screen where you can choose between the different insurance companies affiliated with us. Select the insurer and save your choice.
  4. See an example below (e.g. ANWB). This way, your insurance is added to your Urban Arrow app.

 

 

 

 

 

Have you taken out special Connected bike insurance? Then you report theft via the Urban Arrow app.

The location of your bike is then temporarily shared with your insurer’s detection team. They specialise in recovering stolen bikes and will try to recover your bike as quickly as possible. If not, you will receive a new bike through your insurance company after reporting the theft to the police.

Did you report a theft by mistake? You can always cancel a theft report via the app.

*The exact benefits may vary by insurer, ask your dealer about the benefits and package composition by insurer. We are in close cooperation with insurers and have built our module to meet insurance requirements. Detailed information on Connected insurance can be found in our service centre. Service Center.