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Your data, your ride, your control
At Smart Urban Mobility, your bike may be equipped with smart components that collect data to make your rides better, safer, and more fun. On this page, you'll find what data we collect, how we use it, and how you stay in control. It’s your bike — and your data.
1. Why we collect data
We use ride data to improve performance, track usage, and offer helpful features like ride history, and theft protection and recovery of stolen bikes.
2. Which components collect data
Smart Urban Mobility uses a range of smart components. Your Smart Urban Mobility bike may include some of these, depending on the model. To see exactly which components are on your bike, check the product overview for your specific model.
We distinguish between:
A. Components connected to Pon.Bike platform
For these components, Smart Urban Mobility collects and stores data, which you can access through our developer portal and consumer portal
GPS modules
Comodule BnC
Comodule Guardian
Comodule Master Module
Data from these components is handled in accordance with this Data Statement and, where applicable, Privacy Statement.
B. Components connect to third-party platform
For the following components, data may be collected by the respective manufacturers. Smart Urban Mobility does not store this data. To access or manage this information, please refer directly to their platforms. For privacy, legal, and technical reasons, Smart Urban Mobility does not have access to the data from these systems.
Bosch
| Data specifications of the connected product | Data Generation Capacity | Data storage | Access and Management of Data | ||||||
|---|---|---|---|---|---|---|---|---|---|
Name Supplier | Type of device | Category | Type example (all types of generated data, e.g. mileage, battery range)" | Format (format used to share data with User or Third Parties, e.g. CSV / Excel / Json) | Estimated volume of data generated (frequency of sampling and/or publishing) | Confirm that the product can generate data continuously and in real-time (y/n) | product stores data on the device or a remote server (local / remote / both / not applicable) | retention period (how long is the data retained, i.e. days/week/month or untill termination of the subscription) | Request a detailed explanation of how users can access, retrieve, or delete data, including technical means and terms of use. Including the URL of the Suppliers website to which Pon.Bike can refer the User |
Bosch | Drive train | Telemetry | assistamce mode, power, torque, cadance, speed, range | Json via Bosch SDK | Data is realtime, amount of data depends amount of cycling | Yes | On device, shared via Bluetooth or cable | Unknown | Users can access data: yes (Via Bosh app or Gazelle app) Users can retrieve data: yes Users can delete data: no Technical means Users: via Bosch Website: https://www.bosch-ebike.com/ |
| | Battery | State of charge, bike light, charger connected | Json via Bosch SDK | Data is realtime, amount of data depends amount of cycling | Yes | On device, shared via Bluetooth or cable | Unknown | Users can access data: yes (Via Bosh app or Gazelle app) Users can retrieve data: yes Users can delete data: no Technical means Users: via Bosch Website: https://www.bosch-ebike.com/ |
| | System | Firmware versions, identification bike, OEM, system locked | Json via Bosch SDK | Data is realtime, amount of data depends amount of cycling | Yes | On device, shared via Bluetooth or cable | Unknown | Users can access data: yes (Via Bosh app or Gazelle app) Users can retrieve data: yes Users can delete data: no Technical means Users: via Bosch Website: https://www.bosch-ebike.com/ |
| | Device meta data | service dates due, activity, walkassits | Json via Bosch SDK | Data is realtime, amount of data depends amount of cycling | Yes | On device, shared via Bluetooth or cable | Unknown | Users can access data: yes (Via Bosh app or Gazelle app) Users can retrieve data: yes Users can delete data: no Technical means Users: via Bosch Website: https://www.bosch-ebike.com/ |
Enviolo
| Data specifications of the connected product | Data Generation Capacity | Data storage | Access and Management of Data | ||||||
|---|---|---|---|---|---|---|---|---|---|
Name Supplier | Type of device | Category | Type example (all types of generated data, e.g. mileage, battery range)" | Format (format used to share data with User or Third Parties, e.g. CSV / Excel / Json) | Estimated volume of data generated (frequency of sampling and/or publishing) | Confirm that the product can generate data continuously and in real-time (y/n) | product stores data on the device or a remote server (local / remote / both / not applicable) | retention period (how long is the data retained, i.e. days/week/month or untill termination of the subscription) | Request a detailed explanation of how users can access, retrieve, or delete data, including technical means and terms of use. Including the URL of the Suppliers website to which Pon.Bike can refer the User |
Enviolo | Automatic Hub Interface | Telemetry | Total distance, speed, cadance | *.csv export available on demand
Direct access via enviolo App (Available via Apple or Google Play Store) | Except Odometer and active wheel and cadence, data is static data and will only be transferred on connection of the Automatic Hub Interface to the enviolo App | Data is collected, but data sharing is only enabled via enviolo App Bluetooth connection | Data gets stored on the device and gets synced with Backend upon connection with the enviolo App | Data is retained as long as the device has memory space | Users can access data: yes via App
Users can retrieve data: Theoretical via request and transmission of *.csv file
Users can delete data: no
Technical means Users: Via enviolo App
Terms of Use: https://enviolo.com/privacy/
Website: www.enviolo.com |
| | System | hub and motortype, CAN protocol, error flags, assistant behavior settings | *.csv export available on demand
Direct access via enviolo App (Available via Apple or Google Play Store) | Except Odometer and active wheel and cadence, data is static data and will only be transferred on connection of the Automatic Hub Interface to the enviolo App | Data is collected, but data sharing is only enabled via enviolo App Bluetooth connection | Data gets stored on the device and gets synced with Backend upon connection with the enviolo App | Data is retained as long as the device has memory space | Users can access data: yes via App
Users can retrieve data: Theoretical via request and transmission of *.csv file
Users can delete data: no
Technical means Users: Via enviolo App
Terms of Use: https://enviolo.com/privacy/
Website: www.enviolo.com |
| | Device meta data | Identifiers and versions of the hardware and firmware, bike details | *.csv export available on demand
Direct access via enviolo App (Available via Apple or Google Play Store) | Except Odometer and active wheel and cadence, data is static data and will only be transferred on connection of the Automatic Hub Interface to the enviolo App | Data is collected, but data sharing is only enabled via enviolo App Bluetooth connection | Data gets stored on the device and gets synced with Backend upon connection with the enviolo App | Data is retained as long as the device has memory space | Users can access data: yes via App
Users can retrieve data: Theoretical via request and transmission of *.csv file
Users can delete data: no
Technical means Users: Via enviolo App
Terms of Use: https://enviolo.com/privacy/
Website: www.enviolo.com |
3. What data is collected by Smart Urban Mobility
Depending on your bike model and setup, we may collect the data as provided in the table below by activating the Smart Urban Mobility app. A complete and more detailed overview of the data collected can be found in the developer portal.
Overview of Generated Data
The data processed by Smart Urban Mobility may be considered personal data, such as location data (in case of loss or theft). The generated data is processed in accordance with this EU Data Act statement and, insofar as it concerns personal data, in accordance with the Privacy Statement. For more information, please refer to our Privacy Statement.
Comodule
| Data specifications of the connected product | Data Generation Capacity | Data storage | Access and Management of Data | ||||||
|---|---|---|---|---|---|---|---|---|---|
Name Supplier | Type of device | Category | Type example (all types of generated data, e.g. mileage, battery range)" | Format (format used to share data with User or Third Parties, e.g. CSV / Excel / Json) | Estimated volume of data generated (frequency of sampling and/or publishing) | Confirm that the product can generate data continuously and in real-time (y/n) | product stores data on the device or a remote server (local / remote / both / not applicable) | retention period (how long is the data retained, i.e. days/week/month or untill termination of the subscription) | Request a detailed explanation of how users can access, retrieve, or delete data, including technical means and terms of use. Including the URL of the Suppliers website to which Pon.Bike can refer the User |
Comodule | IoT module | Telemetry | Speed, cadance, distance | Json | Data points sampled on device every 10 seconds, sending sampled data to cloud every 4 minutes | The module samples the data on the device and sends it if it has connection to the cloud every 4 minutes | Both (local only temporary until offloaded to the cloud) | Until end of the subscription via the app | Users can access data: yes Users can retrieve data: yes Users can delete data: yes Technical means Users: via API or platform Website: https://consumer-account.pon.bike/ |
| | Location | GPS coordinates during rides, Latitude and longitude | Json | Data points sampled on device every 10 seconds, sending sampled data to cloud every 4 minutes | The module samples the data on the device and sends it if it has connection to the cloud every 4 minutes | Both (local only temporary until offloaded to the cloud) | Until end of the subscription via the app | Users can access data: yes Users can retrieve data: yes Users can delete data: yes Technical means Users: via API or platform Website: https://consumer-account.pon.bike/ |
| | Battery | state of charge, battery performance | Json | Data points sampled on device every 10 seconds, sending sampled data to cloud every 4 minutes | The module samples the data on the device and sends it if it has connection to the cloud every 4 minutes | Both (local only temporary until offloaded to the cloud) | Until end of the subscription via the app | Users can access data: yes Users can retrieve data: yes Users can delete data: yes Technical means Users: via API or platform Website: https://consumer-account.pon.bike/ |
| | Network | signal strenght, signal quality, network connection | Json | Data points sampled on device every 10 seconds, sending sampled data to cloud every 4 minutes | The module samples the data on the device and sends it if it has connection to the cloud every 4 minutes | Both (local only temporary until offloaded to the cloud) | Until end of the subscription via the app | Users can access data: yes Users can retrieve data: yes Users can delete data: yes Technical means Users: via API or platform Website: https://consumer-account.pon.bike/ |
| | System | movement detection, range | Json | Data points sampled on device every 10 seconds, sending sampled data to cloud every 4 minutes | The module samples the data on the device and sends it if it has connection to the cloud every 4 minutes | Both (local only temporary until offloaded to the cloud) | Until end of the subscription via the app | Users can access data: yes Users can retrieve data: yes Users can delete data: yes Technical means Users: via API or platform Website: https://consumer-account.pon.bike/ |
| | Device meta data | Timestamp, GPS validation | Json | Data points sampled on device every 10 seconds, sending sampled data to cloud every 4 minutes | The module samples the data on the device and sends it if it has connection to the cloud every 4 minutes | Both (local only temporary until offloaded to the cloud) | Until end of the subscription via the app | Users can access data: yes Users can retrieve data: yes Users can delete data: yes Technical means Users: via API or platform Website: https://consumer-account.pon.bike/ |
4. How to access your data
You can access your data via our Customer portal. Log in with your account to view the bikes linked to you. For each bike you own, you can view access your data via an API, and give or revoke access to third parties. You can access your data in (near) real-time via MQTT stream accessible via the developer portal. Code examples are available on the developer portal.
5. How to delete your data
To permanently delete your data go to customer portal and log in to your account. Here you will find the option to delete your account.
7. More questions?
Check our FAQ or contact our support team. We’re happy to help!